We are writing to inform you that TELUS has received a complaint that
alleges that your TELUS Internet Service account has been involved in
copyright infringement. This complaint was traced back to your account
based on the IP address used at the time of this activity.
Please note that TELUS has not provided any of your personal account
information to the complainant. It is TELUS' policy to disclose such
information to a complainant only if ordered to do so by a court of law,
which has not happened to date.
We do, however, want you to be aware that this complaint was received by
us and offer you the following information that may be of help to you:
. If you are unaware of this type of activity originating from
your account, you may wish to inquire with others who have access to
your account.
. If are using a dial-up account, change the account password to
ensure that only authorized users have access to it.
. You may also want to check your system for viruses, which may
explain why this sort of activity is originating from your account.
If you are not aware of our Acceptable Use Policy, which strictly
prohibits use of our Service to infringe the copyrights of others, you
may review at mytelus.com/internet. Please be aware that violation of
this policy could result in disconnection of your Service.
Below is an excerpt from the complaint that we received regarding your
account. We include it in this notice in an effort to help you identify
the activity that is in question.
Juni
Internet Abuse Team
TELUS Internet Services
abuse@telus.com
http://www.telus.net/aup.html
http://www.telus.net/policies